Resume
Profile
Design leader and strategic thinker with dual graduate degrees (MBA + MA in Design Leadership), 15+ years of experience leading user-centric initiatives across fintech, compliance, and creative industries. Passionate about transforming complex systems into inclusive, human-first experiences that drive business growth and social impact.
Core Skills & Tools
UX & Product Design: Figma, Sketch, InVision, Wireframing, Prototyping, Design Thinking, Branding
Development & Data: HTML, CSS, SQL, Tableau
Creative & Visual Design: Adobe Creative Suite, Photoshop
Project Management: Agile Process, Microsoft Office, Strategic Roadmapping
Accessibility & Compliance: ADA Compliance, WCAG, Enterprise Design Systems
Professional Experience
Director, Digital Channel Manager
Bank of America, Merrill Lynch Digital — Wayne, NJ | Feb 2022 – April 2025
Led UX strategy and delivery for advisor platforms used by 15K+ professionals, improving acquisition, digitizing workflows, and reducing inefficiencies.
Championed a research-first design approach, integrating insights into every phase of the product lifecycle.
Managed and mentored a team of 9 UX professionals; consulted across parallel projects to maintain cohesive design direction.
Ensured compliance with ADA standards, Merrill branding, and enterprise-level design systems.
Director, Business Strategies & Initiative Manager
Bank of America, Merrill Lynch Alternative Investments — New York, NY | 2020 – 2022
Spearheaded the launch of a scalable advisor learning platform adopted by over 10,000 users.
Led cross-functional collaboration across business, technology, and compliance to deliver strategic enhancements.
Directed communications and systems resulting in the electronic delivery of over 4M regulatory documents.
Maintained brand and ADA compliance across all digital assets and printed collateral.
Vice President, Product Specialist
Bank of America, Merrill Lynch Alternative Investments — New York, NY | 2014 – 2020
Supported alternative investment platforms by analyzing business needs and translating them into functional solutions.
Acted as a liaison among stakeholders to deliver UX improvements aligned with regulatory guidelines.
Coordinated the maintenance of internal and client-facing websites for accuracy and branding consistency.
Owner & Creative Director
Lindsey Rose Design — Salem, MA | Dec 2011 – Apr 2014
Founded and led a boutique design firm, delivering 30+ custom branding and web solutions across industries.
Led full project lifecycles including discovery, strategy, visual execution, and post-launch support.
Built scalable templates and visual systems enabling clients to maintain brand consistency.
Graphic & Web Designer
Colliers International — Boston, MA | Apr 2007 – Dec 2011
Designed 25+ property-specific websites, presentations, and marketing collateral with a focus on storytelling and data clarity.
Transitioned firm to more digital-forward communication strategies by streamlining web and email marketing processes.
Delivered visually compelling graphics and interactive experiences aligned with real estate strategy.
Education & Credentials
Johns Hopkins University – Carey Business School
Master of Business Administration (MBA), 2025
Maryland Institute College of Art (MICA)
Master of Arts in Design Leadership, 2025
Boston University, CDIA Waltham, MA
Certificate in Graphic and Web Design, 2010
Drew University
Bachelor of Arts, 2005